Return & Refund Policy
At OptiCoBD, we value your satisfaction. If you are not completely happy with your purchase, you may request a return or refund under the following conditions.
1. Eligibility for Returns
- Items must be returned within 3 days of delivery.
- Please record your unboxing! A video is required for all return and damage claims।.
- Products must be in original condition, unused, and in original packaging.
- Non-returnable items: Customized or prescription lenses, used items, and sale/clearance products.
2. How to Request a Return
- Contact our support team at [email protected] or Whatsapp with your order details.
- Provide the reason for the return and photos with Unboxing Videos if the item is damaged or defective.
- Wait for our confirmation and return instructions.
3. Refunds
- Refunds are processed within 3–5 business days after we receive the returned item.
- Refunds will be made using the original payment method.
- Shipping charges are non-refundable unless the return is due to a defective or incorrect item.
4. Exchanges
- Exchanges are allowed for defective or wrong items.
- Contact our support team to arrange an exchange and provide your order details.
5. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately at [email protected] with photos. We will arrange a replacement or refund at no additional cost.
6. Contact Us
For any questions or assistance regarding returns or refunds, contact:
OptiCoBD
Noorpur, Shonir Akhra, Jatrabari, Dhaka, Bangladesh
Email: [email protected]
