Return & Exchange Policy
At OptiCoBD, your satisfaction is our top priority. We have crafted our policies to ensure a smooth experience for you. Please note that while we do not offer refunds once a payment is completed, we provide a hassle-free exchange process.
1. Instant Return on Delivery
- We warmly encourage you to check the product while the delivery person is present.
- If the product doesn't bring a smile to your face at first glance, you can return it instantly to the delivery personnel.
- Once the parcel is accepted and payment is cleared, it cannot be returned for a refund.
2. Our Exchange-Only Policy
- We do not issue refunds under any circumstances once the product is received and paid for.
- But don't worry! If you face any genuine issues with the product, we will happily exchange it following our simple guidelines.
3. Eligibility for Exchanges
- Please let us know about your exchange request within 3 days of delivery.
- Record your unboxing! For your own security and to help us process claims quickly, a clear unboxing video is strictly required.
- Products must be in their original condition, unused, and in the original packaging.
- Customized lenses, used items, and clearance products are lovingly crafted/sold as final sale and cannot be exchanged.
4. How to Request an Exchange
- Simply reach out to our friendly support team via WhatsApp or Email with your order details.
- Share the reason for the exchange along with your unboxing video and photos.
- Our team will guide you through the rest of the process with a smile!
5. Damaged or Incorrect Items
Mistakes happen! If you accidentally receive a damaged or incorrect item, please send us your unboxing video right away. We will arrange a free replacement for you as quickly as possible. (Please note, refunds are not applicable).
6. We Are Here For You
If you have any questions or need assistance, feel free to contact us:
OptiCoBD
Noorpur, Shonir Akhra, Jatrabari, Dhaka, Bangladesh
Email: [email protected]
